Gotta Play Reviews and Ratings

This page lists user reviews and ratings for GottaPlay videogame rentals. Data about online game rentals and merchants, and DVD movie rentals is contained in this website. Take a look at the GottaPlay page for our information on Gotta Play.

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Average based on 59 user ratings

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Gotta Play Reviews and Ratings

41. Rating Submitted on January 2, 2008

By chris from Dallas TX  

42. "Avoid at all costs" Submitted on January 1, 2008

Please send me your monthly payments to Gottaplay.com, or flush the money down the toilet, or maybe donate it to charity. Because all three will get you more than you get from gottaplay.com.

I never received a popular game at all. They only shipped me two old games that I put on my list for my kids.

Then there were weeks with no activity at all. They didn't ship anything. Would I get a refund for the weeks that I didn't have game? Of course not!

I emailed them twice and didn't get a reply at all.

When I finally decided to cancel, they keep your entire months payment. So make sure you cancel (which I'm sure you will) at the end of the month.

This service is horrible. Avoid at all costs!

By timmy from maryland  

43. "Wish I read these other reviews before signing up" Submitted on December 17, 2007

Like many others here's my story:

I'm a new gamer, tried gottaplay based on their boast about quick rental turn around. The reality: I live less than 100 mi. from a dist. center, it took 6 days to get my first game after they posted that it shipped. It's two weeks and counting since the last game I was supposed to get supposedly shipped, and their customer service has been giving me the run around. It's not a USPS problem as I always get my Netflix next day after shipping. I hope I don't have the difficulty cancelling as others have, although they've ignored my last email requesting to cancel with a full refund. I think I'll just eat my $12.95 and pray they don't charge me for the last game they said has shipped.
STAY AWAY FROM GOTTAPLAY!!!

By Chris in Cali from San Diego  

44. Rating Submitted on December 9, 2007

By garzilla from Seattle, WA  

45. "Delivery Speed is BAD!" Submitted on December 6, 2007

I tried these guys for several months, and every game I ordered took 3 weeks from the day I sent it back until the day I got the next one. It's hard to imagine why anyone would pay $13 per month when for 3/4 of that month you've got nothing to play.

And their customer service blows. When my second game took two weeks to arrive after they claimed they shipped it, I filed a "game lost in mail" claim. They made ME get in touch with the post office and file a claim there, and they don't even tell you the address it shipped from. The person at the post office didn't even know what to do with it!

This service is BAD, and the only way it's going to get better is if people take their business elsewhere!

By Jeff T from Seattle, WA  

46. Rating Submitted on November 29, 2007

By Luis from US  

47. Rating Submitted on November 19, 2007

By da from los angels, ca  

48. "No customer service" Submitted on November 16, 2007

Horrible customer service, attempted emails ignored, until opened a issue with the BBB then all of the sudden they never received word from me that there was an issue.

8 shipping centers to better serve you, HA, if any of the shipping centers actually had games in them they might be able to get you a game in under 8 days as it was they don't and couldn't.

And if a game gets lost in the mail, you might as well kiss your 50.00 good-bye, I know you could get the same game for 10.00 at any used game store, but they need to recoup their losses, for the games that they 'guarantee'.

Basically I didn't have a good or even passable experience with them. If gamefly could get games to me in under 7 days I would have stayed with them and never been through horror of gottaplay.com

By Mike McQueen from Baltimore, MD  

49. "Scam, stay away" Submitted on November 7, 2007

I have emailed them twice, and left 3 voicemails. They do not respond. Stay far away from this service!!!!!!!!!!!

By frosty from toledo, oh  

50. "Horrible service" Submitted on October 24, 2007

Games are never available for PS3 or XBOX 360. I live within 30 miles of Gottaplays headquarters and I can't return a game and recieve a new one in less than 10 days. The only thing descent about the company is the selection that is never available. Customer service phone number almost always goes to a voice mailbox. Overall Gottaplay is not worth the money.

By N8Dizzle from Seattle  

51. "This company is fraud .. It's just one guy in his bedroom" Submitted on September 13, 2007

I signed up for a free trail then they bill me 5 times more then the service ..They have my credit card number and im worried. I read everything carefully They insured me i wouldn't be charged a thing. They are already going to town charging me tons... The service is only 20 dollars why would I be billed 90 dollars nearly that insane.. I called customer service and they hung up on me 3 times.. They were very rude and didn't care this is a whole fraud scam to get you're money..

Each time i called customer service I got the same person on the phone.. I asked for a refund and they refused they weren't even trying to be understanding they were cold hearted

By gary from la  

52. "garbage" Submitted on September 1, 2007

i signed up for the free trial and all of the games i put on my list were not available. that was about 15 games that said i had a wait. so i waited and a game was not sent out for 2 days so i canceled the account cause i knew i wouldnt be able to actually try the service for ten days if they cant even send one game in 2. anyway like i said, signed up for the free trial and it said they would bill me one dollar and it would show up as $20.95 but i would see it change to a dollar in 1-5 days and now it has been 8 days and i have not got my money back, i sent them 2 emails with no reply. i used the service for two days i should get my money back like it says at the free trial. im contacting the better business bureau today. do not use this company.

By anthony from fayetteville n.c  

53. "Gotta Play very Disappointing" Submitted on August 29, 2007

I have been a member of gotta play for about 6 months.
I have not received a game in about a month. All of my games have been returned, I have at least 10 games chosen in my queue. I have e-mailed customer service and was told my game would ship right away. Days go by and....nothing. After 4 e-mails and 2 phone calls, I was assured that my game would ship and that I would actually get a credit for the last month of membership. That was a week ago. I still haven't received my credit and I still have no game. To top it off, they have just billed my account for the next month. I haven't been able to get on the Website for the last week because it says they are doing some "improvements" to the Website. I e-mailed customer service to cancel my account but was told I could only do this on-line....but I can't get ON LINE!
I don't know what's happening with them but I have run out of patience.

By Lisa from Oak Hills, CA  

54. "10 day trial?" Submitted on August 20, 2007

And it takes 15 days to send a game? Do yourself a favor, and don't even bother with the trial. Stay away from this company.

By Bryan from Paris, TX  

55. "Got Played with GottaPlay" Submitted on August 3, 2007

I have lost count of how many USPS affidavits I had to complete so as not to be charged for games I mailed and GottaPlay never received. And as far as receiving games it would take weeks to get them even if they were sent from a shipping center less than 120 miles away. I would probably get quicker service from an overseas video game rental outfit.

In fact, I spent more time trying to administer and keep track of lost games than actually playing any. Customer service was not bad in helping me resolve issues, and to ultimately close my account, but still had to call back because I was still charged for the last reported lost game even though I completed all the USPS requirements.

A great disappointment, and one of the most frustrating experiences with an online vendor service I have ever had, or hope to.

By Charlie from Boston, MA  

56. "Seems fine at first..." Submitted on July 5, 2007

Shipping times are generally slow and unpredictable. For example, a few weeks ago I returned two games at the same time. One was received within the typical ten days and the other took nearly a month. Twice my credit card was declined because they could not verify my address even though I just had to type the same address.

Also, on occasion Gottaplay's database will screw up and send you the same game twice or mark that you have two games out (after saying they have sent the same game) when you really only have one. The website design as is incompetent.

What's more, I no longer receive any e-mail notifications about these problems which forces me to check my account everyday to make sure nothing is going wrong. On top of that, the only time I have ever gotten any semblance of technical support was when I threated to cancel my account after about ten other attempts (and even that guy didn't do anything).

If you are in college, I would highly advise you to not consider using Gottaplay for one simple reason: The place where you enter your shipping address has a sort of auto-formating feature that puts your address into "US Postal Standard Format" (most likely to save shipping costs). What does this mean? If you have a non standard address like PO Box with an apartment number or a building name and an apartment number, you will not be able to properly format the address on the envelope to receive your games. This was the final straw for me and as soon as I resolve all my other issues, I am canceling my account.

By Fredricko from Wisconsin  

57. "Gottaplay Shipping Times..." Submitted on July 3, 2007

On a good day a gottaplay game comes in 3 days + the time it takes them to get your old game is 6 days. Add a Sunday in there and you have a week, 1/4th of the month your paying for. Once it took 12 days for a game to get to me, and it had taken 6 days to get the last game. Something had gone largely wrong. Luckily, I had reported it missing on the 10th day, and they both came at once. Don't expect it to be equivalent to netflix in mail times. It's pretty much the bottom of the barrel o this one. Everything else is just normal, and for the price, just figure it to be 2 free games a month.

By Mitch from Sanat Clara, CA  

58. Rating Submitted on July 2, 2007

By Stevey from Houston, TX  

59. Rating Submitted on June 30, 2007

By Elite from Frederick, Maryland  

60. "Don't do it!" Submitted on June 29, 2007

I have received one game in almost 30 days. The 2nd one I requested never arrived and after 2 weeks to get it reported on their system I finally called them. They didn't have the lost report. Then I was told to call USPS and get a confirmation number and email it them. This took me at least 10 minutes to get. Then I received an email from GottaPlay with an attachment of 5 pages that has to be filled out and sent to the post office claiming the game is stolen. All of this or they charge me $50 for a game I never received and their system won't accomodate a lost game. Assuming they ever sent it.

Also, I never received the 1st game in time to cancel in the 10 day period for $1 special they were running. I am still in the battle and not sure how much this will actually cost by the time I am done.

By l from englewood, co  

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